This job is expired on Oct 13, 2015. Please click here to see the latest jobs.

Digital Help Desk Assistant

at Union Assurance PLC

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Union Assurance is a leading corporate citizen backed by the strength and stability of one of Sri Lanka’s largest conglomerates – John Keells Holdings PLC. Standing on a cornerstone of trust for more than 25 years, we have gone onto win the hearts of our customers and employees alike with our integrity and professionalism. Our way of working is all about accepting and embracing our values, and acting with social responsibility. We stand firmly on our chosen corporate pillars of Trust, Transparency, and Respect & customer convenience. Our corporate transparency has garnered us numerous local and international accolades. Union Assurance is one of the most respected corporate entities, today, in Sri Lanka.

Rapid expansion of our business has created excellent opportunities for enterprising individuals to join our organization. Our IT Division invites you to join the elite force in the chain of trust.

We are seeking high quality, well-rounded individual with excellent Communication skills.

Digital Help Desk Assistant

Job Responsibilities:

  • Answer incoming telephone calls, determine purpose of calls, and forward calls to desired personnel
  • Ensure high level of telephone etiquette and delightful customer care services to create a good business image and to uphold Brand value amongst stakeholders
  • Handle inquiries related to TABs/ Online applications/ Connectivity & other digital media
  • Distribution of digital media & provide first level support when troubleshooting

Eligibility:
To be successful in this role you would need to satisfy the following criteria:

  • Minimum of 3 passes in G.C.E. A/L with a IT qualification (Diploma on IT would be an added advantage)
  • Basic IT skills,  knowledge over digital media/ Devices & mobile Apps
  • Good command in English and Sinhala languages. (Tamil will be an added advantage)
  • Experience in similar capacity would be an distinct advantage
  • Customer service mindset and an outgoing personality

The ideal candidate could look forward to a rewarding career.

Applicants who are interested may apply on-line or send your CV to

Manager- Talent Acquisitions & Resources Planning
Union Assurance PLC
No 20, St Michael’s Road,
Colombo 03.

Email: careers@ualink.lk

For more details Visit: www.unionassurance.com

Valid Until: Oct 13, 2015
Categorized Under:
Customer Service Jobs