Assistant Manager - Application Administration

at Nations Trust Bank PLC

Assistant Manager - Application Administration

Experience & Qualifications

• A minimum of 5 years experience in Banking / IT
• A full / part qualification in IT / Banking (CBF) or CIM /CIMA (completion of the 2nd stage)

Special Skills:

• Training, communication and presentation skills
• Sound analytical skills with an overall understanding of information systems & underlying concepts
• Basic understanding of project management concepts with regards to information system projects
• A good team player with training, communication and presentation skills

Job Profile

• Serve as the primary contact point between end-users and applications.
• Ensuring all issues and user requests are logged and resolved, following up with the users to ensure satisfaction.
• Manage issues escalated to various support groups towards final resolution
• Developing & implementing methodologies to improve first call resolution and total contact ownership.
• Participate in the development of a service level agreement and ongoing management of service level compliance
• Maintain documentation about all common issues and potential solutions
• Participate in information system implementation projects
• Develop test cases, conduct user acceptance tests, train end users and liaise with vendors

Please forward the completed Nations Trust Bank Standard Application form to careers@nationstrust.com which could be obtained from our website www.nationstrust.com. Please specify the vacancy which you are applying for on the subject line.

We will only correspond with the short listed applicants.

Valid Until: Nov 23, 2015
Categorized Under:
IT Jobs / IT Software Jobs