Customer Relations Executive (Help Desk) Cum Receptionist
at KBSL Information Technologies Limited
Are you inspired or are you INSPIRING?
If you fit into the second category, we are sure to be INSPIRED by you!
KBSL is a Leading System Integrator established over 24 years ago and has a reputation for service and engineering excellence. We operate in several vertical market segments Financial Services. Telecommunication, Public Sector, Leisure & Transport & Logistics, primarily focusing on the leading companies in Sri Lanka.
With firm understanding that people are the successful ingredients in business, we are looking for dynamic and creative individuals to join in our quest for greater achievement in our business expansion.
Customer Relations Executive (Help Desk) Cum Receptionist
(Female Candidates Only)
Helpdesk Duties
Job holder will be responsible in attending to daily operations of the "Help Desk" functions which includes receiving complaints / requests & queries from the customers while attending to relevant follow-ups, reporting and problem escalation and resolutions.
Receptionist Job Duties:
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Receive and sort daily mail / deliveries couriers
- Update appointment calendars and schedule meetings / appointments
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
The candidate must possess good listening skills with sound telephone and customer relationship skills, good knowledge in MS Excel and a fluent in English language - written and verbal.
A minimum of two years experience in an IT company Help Desk operations / customer service is preferred.
The remuneration package will be commensurate with your drive, experience and qualification but mainly based on the value you can deliver to KBSL.
Mail your resume to hr@kbsl.lk within 7 days of this Advertisment.
Website: www.kbslit.com
Valid Until: Feb 05, 2016
Categorized Under:
Customer Service Jobs / Front Office Jobs / IT Jobs