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Application Support Engineer (Trainee)

at hSenid Business Solutions

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hSenid Biz
It's all about People

hSenid Business Solutions (www.hSenid.com) the premier HRIS software solutions provider to the corporate domain worldwide specializes in Total Human Resources Applications, Payroll Solutions, Time & Attendance Solutions. Human Resources Outsourcing (HRO), Tailor-made Software Developments, SaaS - HR Solutions. Due to our growing business requirements we are currently on the lookout for young, dynamic & result oriented individuals to join and become a part of our Global Team. If you have the energy and enthusiasm with a passion to succeed, we assure you on a career that will leave a lasting impression.

Those interested please send in your CVs within seven days to jobs@hsenid.com mentioning the post applied for in the subject field

Application Support Engineer (Trainee)    

Duties & Responsibilities:
Customer handling:

  • Understanding the customer and building customer relationships 
  • Conducting user training and attending to customer issues 
  • Ability to quickly learn new software and to tram customer 
  • Co-ordinate between Software Engineers and End-users to solve functional issues. 
  • Reporting to Project/Support Manager in Colombo Head Office. 
  • Willingness to visit and or be based at client sites (Homagama, Negombo. Seethawaka project sites) 

Application Support:

  • Recording and updating the issues reported by customer in the Issue Tracking System. 
  • Address application related issues, diagnose issues and provide solutions 
  • Become a hSenid brand ambassador reflecting hSenid's Core Values and Culture with opportunities to grow and develop your career.

Experience & Qualifications:

  • A Diploma / Higher Diploma or equivalent professional qualification m Information Technology 
  • Knowledge of Java & MySQL, 
  • Experience in working Linux (Ubuntu, Cent OS) Environment.    

Skills & Personal Characteristics:

  • Dynamic, self- motivated individual with can-do attitude and an outgoing personality. 
  • Excellent negotiation and customer handling skills. 
  • Good verbal and written communication skills excellent interpersonal skills. 
  • Ability to do trainings 
  • Language proficiency in Sinhala & Tamil

Valid Until: Aug 21, 2014
Categorized Under:
IT Software Jobs