Service Desk Assistant - IT
at Union Assurance PLC
Union Assurance is a leading corporate citizen backed by the strength and stability of one of Sri Lanka’s largest conglomerates – John Keells Holdings PLC. Standing on a cornerstone of trust for more than 25 years, we have gone onto win the hearts of our customers and employees alike with our integrity and professionalism. Our way of working is all about accepting and embracing our values, and acting with social responsibility. We stand firmly on our chosen corporate pillars of Trust, Transparency, and Respect & customer convenience. Our corporate transparency has garnered us numerous local and international accolades. Union Assurance is one of the most respected corporate entities, today, in Sri Lanka.
Rapid expansion of our business has created excellent opportunities for enterprising individuals to join our organisation. Our IT Division invites you to join the elite force in the chain of trust.
Service Desk Assistant - IT
This position includes but is not limited to the following: You will provide the first response in answering open incidents and assistance with troubleshooting IT service requests from all staff. Requires excellent customer service skills, and a generalist IT ability with excellent deductive reasoning and troubleshooting ability.
The Job:
- To provide first line support to all customers, assisting them with hardware, software, network and communications difficulties via phone and email.
- To ensure all support calls and service requests are logged and administered using the Service desk software and working to agreed Service Level Agreement.
- To ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures.
- To provide user support to staff in remote offices.
- To generate analytic reports relating ICT services and procedures
- Adhere to good telephone etiquettes by being polite and promptly obtaining the messages.
Eligibility:
- To be successful in this role you would need to satisfy the following criteria:
- Minimum of 3 passes in G.C.E. A/L with a IT qualification (Diploma on IT would be an added advantage)
- Basic IT skills, knowledge over digital media/ Devices & mobile Apps
- Good command in English and Sinhala languages. (Tamil will be an added advantage)
- Experience in similar capacity would be an distinct advantage.
- Customer service mindset and an outgoing personality.
‘School leavers are encouraged to apply’
The ideal candidate can look forward to a rewarding career coupled with advanced training opportunities and an attractive remuneration package. Applicants who are interested may apply on-line or send your CV to:
Manager- Talent Acquisitions & Resources Planning
Union Assurance PLC
No 20, St Michael’s Road
Colombo 03
Email: careers@ualink.lk
For more details Visit: www.unionassurance.com
Valid Until: Apr 30, 2016
Categorized Under:
Insurance Jobs / IT Jobs / IT Hardware Jobs / IT Networking Jobs / IT Software Jobs