Loyalty & CRM Executive

at ODEL PLC

Loyalty & CRM Executive 

Effectively exploit all opportunities of maximising customer experience and retention by enhancing our customer loyalty base through accurate data entry and regular audits. Conducting periodic training to outlet staff to ensure competency across the board in relation to Loyalty processes and standard. Assisting with marketing campaign related activities pertaining to the Loyalty program.

Major tasks and duties expected:

• Responsible for transcription of information from Loyalty applications to  the centralised database
• To undertake comprehensive analysis of the company's customer base in order to ensure accuracy
• Monitoring outlet KPIs
• Assisting with customer communication tools/systems to ensure offers are communicated effectively
• Identify areas that require improvement and propose solutions to effectively eliminate setbacks
• Conduct periodic training to outlet staff
• Handling OLP related complaints that include providing help and assistance to customers (internal /external), keeping accurate records of communication and correspondence, whilst working hand in hand with the CS Team and all stores
• Maintains customer confidence and protects operations by keeping information confidential.
• To work closely with allied functions such as Retail, Marketing, Operations etc
• Handling requests that require modifications of customer accounts- performed by a system tool
• Recording of operational communications with regards to distribution of Loyalty cards to outlets                                       

Education/Professional qualification required:

• CIM qualified or similar qualifications
• GCE O/L and A/L
• Excellent knowledge in Microsoft Office Packages
• Previous experience in similar capacity
• Fluency in English and Sinhala languages

Skills/core competencies required:

• Planning and organising skills
• Effective presentation skills
• Competent in MS excel functions
• Typing skills – Speed and accuracy
• Time management skills
• Effective communication skills
• Ability to work with minimum supervision 

If you are interested in joining the ODEL team, please email your resume to careers@eodel.com

Valid Until: Jun 29, 2016
Categorized Under:
Customer Service Jobs / Marketing Jobs