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Executive - Customer Relationship Management

at LAUGFS Holdings Limited

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LAUGFS Gas PLC is a prominent competitor in one of Sri Lanka's fastest developing industries: LPG; with the industry demonstrating future trends towards improved potential growth. LAUGFS has paved a pathway towards cumulative growth with a determination to achieve more, while amassing a number of praise-worthy and industry related accolades to its name. This is an opportunity for you to be a part of this prestigious journey with LAUGFS.

Executive - Customer Relationship Management

Job Responsibilities:

  • Working closely with all departments to ensure CRM works effectively for all aspects of the company
  • Overseeing direct communications with customer through the CRM
  • Monitor & maximise customer lifetime value strategies ensuring maximum profitability
  • Ensure the database is segmented effectively for target marketing activities
  • Overseeing the migration of all direct communications to lower cost mediums
  • Developing testing strategies for all aspects of the CRM to ensure most effective approach for the company and its products

Prerequisites:

  • Minimum two (2) credit passes for G.C.E. A/L with credit pass for English in G.C.E. O/L
  • Professional qualifications in Sales & Marketing from a recognised institution would be an added advantage
  • Minimum 2 years' experience in a similar in a similar capacity, preferably in the FMCG sector
  • Good command of English language and fluency in spoken Tamil is preferred
  • Female below 28 years

An attractive remuneration package with other fringe benefits will be given to the right candidate.

Please send in your detailed CV & covering letter with contact details of two non-related referees to the below address or email to hr.gas@laugfs.lk within 10 days of this advertisement. Write the position applied in the top left hand corner of the envelope / subject line in the email.

Human Resources Department
LAUGFS Gas PLC
No: 311/1, Biyagama Road
Mabima

Web: www.laugfsgas.lk

Valid Until: Jul 12, 2016
Categorized Under:
Customer Service Jobs