Training Manager / Coordinator

at Galle Face Hotel

Experience the Operations of a World-Class Team

Training Manager / Coordinator

Identify training needs - Plan, design, organise and conduct training for all levels of employees and evaluate. Identifying performance indicator's "GAP" to Maintain High Quality Standards.

Your responsibilities include:

• Identifying training and development needs within the hotel through job analysis, appraisal schemes, guests comments and regular consultation with other managers
• Prepare a training plan for the Hotel (each monthly / 3 monthly / annually) based on systematic research and needs analysis
• Build up a team of departmental trainers for every section and drive and monitor operational training as per the monthly training calendar
• Deliver training in a manner that is easily understandable to trainees and in a way to motivates them
• Monitoring and reviewing the progress of trainees through evaluation and questionnaires and having discussions with managers
• Helping section heads and trainers to solve specific training problems either on a one-to-one basis or in groups
• Keeping self updated on modern training methods, techniques and by attending relevant training and seminars
• Organise and liaise with Department Heads concerning new employee orientation and induction
• Conduct OJT and spend time in departments as and when necessary
• Be able to demonstrate the correct practical methods
• Update the training database and provide the training report on monthly basis
• Assist senior management in developing training concepts for management levels and career development / succession plan of employees
• Total commitment and dedication to fairness, integrity and transparency when living our core values

Skills, Qualifications & Experience:

• Relevant experience in a similar capacity at a Star Class Hotel
• A Degree in hospitality industry will be at an advantage
• Excellent communication skills and leadership skills
• Ability to plan, multi-task and manage time effectively
• Strong report writing skills and record keeping ability
• Excellent verbal communication skills in English
• Should be computer literate
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guests' needs, remaining clam and courteous at all times

Please apply in confidence to Human Resources: careers@gallefacehotel.net

Valid Until: Oct 10, 2016
Categorized Under:
Administration Jobs / Hotel Jobs / HR Jobs