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Training Manager / Coordinator

at Galle Face Hotel

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Experience the Operations of a World-Class Team

Training Manager / Coordinator

Identify training needs - Plan, design, organise and conduct training for all levels of employees and evaluate. Identifying performance indicator's "GAP" to Maintain High Quality Standards.

Your responsibilities include:

  • Identifying training and development needs within the hotel through job analysis, appraisal schemes, guests comments and regular consultation with other managers
  • Prepare a training plan for the Hotel (each monthly / 3 monthly / annually) based on systematic research and needs analysis
  • Build up a team of departmental trainers for every section and drive and monitor operational training as per the monthly training calendar
  • Deliver training in a manner that is easily understandable to trainees and in a way to motivates them
  • Monitoring and reviewing the progress of trainees through evaluation and questionnaires and having discussions with managers
  • Helping section heads and trainers to solve specific training problems either on a one-to-one basis or in groups
  • Keeping self updated on modern training methods, techniques and by attending relevant training and seminars
  • Organise and liaise with Department Heads concerning new employee orientation and induction
  • Conduct OJT and spend time in departments as and when necessary
  • Be able to demonstrate the correct practical methods
  • Update the training database and provide the training report on monthly basis
  • Assist senior management in developing training concepts for management levels and career development / succession plan of employees
  • Total commitment and dedication to fairness, integrity and transparency when living our core values

Skills, Qualifications & Experience:

  • Relevant experience in a similar capacity at a Star Class Hotel
  • A Degree in hospitality industry will be at an advantage
  • Excellent communication skills and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong report writing skills and record keeping ability
  • Excellent verbal communication skills in English
  • Should be computer literate
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guests' needs, remaining clam and courteous at all times

Please apply in confidence to Human Resources:

Valid Until: Oct 10, 2016
Categorized Under:
Administration Jobs / Hotel Jobs / HR Jobs