Customer Care Executive

at Aitken Spence

Sri Lanka's most trusted name for air and sea cargo, Aitken Spence Cargo represents TNT Express for over 3 decades in Sri Lanka and in the Maldives. It is also the GSA representation for leading global airlines including Qatar Airways Cargo and Singapore Airlines Cargo. We require the services of a result oriented and highly motivated individual to be a part of the Spensonian family.

Customer Care Executive

The ideal candidate should be below 25 years of age and possess the G.C.E. A/L qualification. A minimum of 1 year's experience in customer service is essential to perform this role. Excellent communication and interpersonal skills, fluency in English, ability to work long hours (roster basis) and on holidays as and when required and ability to work within a team are key competencies sought.

Male candidates who are able to work long hours (roster basis) and on holidays as and when required are preferred.

Duties and responsibilities include:

• Ensuring that all correct information is relayed to the pickup desk for timely consignment collections
• Ensuring that customers are updated with information regarding products, services, customs procedures, delivery schedules etc
• Ensuring that all receipts are transferred from the Oracle system to the local system
• Forwarding pickup slips which are acknowledge by the pickup desk to the sales department

Email your CV to careers@aitkenspence.lk, OR post your CV to:

Director / Chief Human Resource Officer
Aitken Spence Group Ltd
315, Vauxhall Street
Colombo 2

... together with the names of three non-related referees and a passport size photograph of yourself. Indicate the position and sector applied for, on the top left corner of the envelope or in the subject line of the email when sending your CV. Only short-listed candidates will be notified.

Valid Until: Oct 12, 2016
Categorized Under:
Customer Service Jobs / Logistics Jobs