Customer Service Audit Executive

at Debug Group of Companies

Our company, a technology driven, conglomerate and a leading name in the Sri Lankan industry with a presence of over 25 years in the market, offers products / solutions and sets new standards in sales and servicing to clients nationally and internationally.

Customer Service Audit Executive

Roles & Responsibilities:

• To address all aspects of customer service requirements with the aim of maximising customer satisfaction
• To meet with ISO 9001:2015 requirements related to customer satisfaction
• Resolve customer issues and complaints proactively and as quickly as possible
• Develop Key Performance Indicators to ensure customers experience our maximum assistance
• Develop policies and procedures on behalf of the company to maintain customer satisfaction
• Meet customer regularly and obtain feedback on service level and carryout a customer service survey, Island wide

Requirements:

• Port qualified in CIMA (UK), CMA
• Excellent English writing skills
• Knowledge in ISO 9001:2015 is preferred
• Ability to work well within a team and communicate with colleagues and customers
• Ability to work under pressure, work to deadlines and use own initiatives

Please forward your resume within 7 days along with names and contact details of 2 non-related referees, to the following email address: hr@debugisp.net

Debug Group of Companies
No: 58, 42nd Lane
Wellawatte
Colombo 6

Tel: 011 752 0000

Web: www.debug.lk

Valid Until: Dec 15, 2016
Categorized Under:
Audit Jobs / Customer Service Jobs