Officer - Customer Field Support Service

at Dialog Axiata PLC

Officer - Customer Field Support Service

Group Technology

The Job:

• Responsible in maintaining specified standards and carryout all DTV related field operations according to SLA and arrange the teams for the field operations in a most cost effective way
• Handle daily delivery installation planning & assigning for respective teams to maintain smooth delivery installation planning
• Providing proper solutions & valid feedback according to customer queries to satisfy the customer requirements effectively
• Complaint handling & making appointments for customer to resolve the customer queries in effective and efficient manner
• Valuation & reconciliation of stocks for respective teams to ensure the accuracy level of the stock count
• Maintaining & prepare various reports with relevant to customer installation division
• Coordinating & providing information to the teams to comply with the team's information requirements
• Manage & maintain the roster of the team to ensure solutions being provided for the customers for their highest satisfactory level

Person Specification

• NVQ level 5/IVQ level 5 qualification
• OR City & Guilds Advanced Diploma / HNDE / NDT / NDES / Diploma in Technology (OUSL) / Advanced Diploma in Telecommunication Technology / Advanced Diploma in Information & Communication Technology  / Advanced Diploma in Information Technology / Advanced Diploma in Construction Technology / National Diploma in Engineering Technology

If you think you possess the required attributes to carryout the scope of work detailed above, forward your CV to careers@dialog.lk within 7 days of this advertisement.

Please mention the position applied for in FULL CAPITALS in the subject header.

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Valid Until: Dec 30, 2016
Categorized Under:
Customer Service Jobs / IT Jobs / IT Networking Jobs / Supply Chain Jobs / Telecommunication Jobs