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Contact Centre Executive

at American Premium Water Systems (Pvt) Ltd

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American Premium is presently the market leader for purified bottled drinking-water in Sri Lanka, with over 65% marketshare against a handful of competitors in the 5-gallon / dispenser operations. Established in 1995, it has spread its reach Islandwide in Sri Lanka, while also having ventured into the Indian market (Chennai). Having pioneered in the bottled water industry, American Group has also diversified info Packaging, Logistics & Supply Chain, IT, Investments and Agricultural sectors through its subsidiaries, with staff strength of over 1,000.

Due to rapid expansion, and opportunity has now arisen for a Contact Centre Associate for immediate employment. Ideal candidate should be dynamic, driven with exceptional interpersonal & communication skills.

Contact Centre Executive

Responsibilities Include:

  • Promptly attend to all customer queries via Call, Email, FAX, SMS, and Chat with a professional & courteous manner
  • Develop, support & ensure adherence to work instructions, policies, procedures & practices pertaining to the company & division
  • Enhance customer service and customer experience aligned with the organisation
  • Ensure the security of the customer data in the organisation's CSD system at its best

Qualification & Experience:

  • Diploma / Certification on customer experience or equivalent professional qualifications in related field AND G.C.E. A/L is mandatory
  • Minimum 1 year's experience in Client Relations or Customer Service in delivering customer-centric solutions
  • Should possess excellent analytical, organisation, negotiation and people skils
  • Exceptional Interpersonal skills and the ability to inspire confidence in all stakeholders
  • Excellent written and verbal communication skills in Sinhala, English. Knowledge in Tamil would be a distinct advantage
  • Computer literate with good report writing skills & ability to analyse, capture and present information effectively
  • Dynamic, energetic, self-motivated and able to work independently and with responsibility
  • Exceptional achiever in extracurricular activities

The selected candidates is assured of a promising career path with an attractive package.

Please email or forward your complete resume with contact details of two non-related referees to reach us within 7 days of this notice.

Group Head of HRD / Admin
American Premium Water Systems (Pvt) Ltd
Level 6, #281, R. A. De Mel Mawatha
Colombo 3

Email: jobs@americanwater.lk

Valid Until: Jul 02, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs