Call Centre Specialist - Business Customer Experience

at Etisalat Lanka (Pvt) Ltd

Etisalat is fully owned and operated by the Emirates Telecommunication Corporation in UAE, recording over 169 million subscribers across 18 countries. Etisalat is one of the most innovative and rapidly expanding telecommunication companies. The following position is open for dynamic individuals who wants to join and exciting industry with unparalleled opportunities.

We are looking for Call Centre Specialist - Business Customer Experience to join our dynamic team.

Call Centre Specialist - Business Customer Experience

Job Profile:

• Ensure high standard of customer service of all inbound calls received from business customers including high level of quality and etiquettes in communication
• Be fully competent to handle queries on products and services especially business solutions available in company's product portfolio
• Ensure to log/tag all calls appropriate and accurately in the system and log all service requests & complaints in Change Request Management (CRM) / Trouble Ticket (TT) System

Candidate Profile:

• Successfully completed Advanced Level examination, or equivalent higher education from a recognised university or institute
• Minimum 2 years of experience in customer service in telecommunication industry

If you are a resilient individual with excellent communication skills both verbal and written and having a good knowledge in computer along with exceptional analytical and problem solving skills and willing to work on extended hours then, we are looking for YOU!

Please email your CV to careers@int.etisalat.lk mentioning the position applied for in the subject line.

Valid Until: Jul 21, 2017
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Telecommunication Jobs