Customer Services Executive

at DSI Samson Group

A market leader in the footwear industry and a pioneer establishment in a diversified business conglomerate invites applications from dedicated, qualified, self-motivated and dynamic individuals for the above position.

Customer Services Executive

Candidate Profile:

• Degree in relevant field
• SLIM/CIM (optional)
• Interpersonal & PR skills
• Managing different stakeholders efficiently
• Quick turnaround time
• Excellent written and verbal communication skill (Sinhala, English and Tamil - Optional)
• Help desk experience
• Experience in handling a customer loyalty programme

Key Duties & Responsibilities:

• Managing all Customer complaints / Inquiries (internal & external)
• Analysing customer complaints and rebates on a monthly basis and preparing timely reports to the management
• Planning and implementing customer service development projects
• Managing the loyalty programme

Salary - Negotiable

If you think you are suitable, please forward your application quoting two non-related referees within 7 days to the undersigned or email to careers@dsisamson.com

Assistant General Manager - Human Resources
No: 257, High-level Road
Nawinna
Maharagama

Valid Until: Dec 10, 2017
Categorized Under:
Customer Service Jobs / Front Office Jobs