Contact Centre Specialist

at Nations Trust Bank PLC

Nations Trust Bank, progressive, fast-growing and technologically-driven, where dynamism and vision combine the best practices, is alongside the front-runners in the industry. The careful selection of personnel, precisely suited for each task, remains a prime reason for the Bank's rapid progress.

Contact Centre Specialist

Experience & Qualifications:

• Minimum of 2 years experience in the bank, finance or service industry preferably with the exposure to similar operation

Special Skills:

• Excellent communication skills - Verbal & Written
• Excellent knowledge in Telephone etiquette
• Analytical and communication skills
• Ability to work under pressure

Job Profile:

• Ensure that a consistently high level of service is provided to all customers reaching the Call Centre
• Ensure that highest customer call quality is maintained throughout all customer interactions as stipulated by the Bank service standards
• Ensure that all Internal Business Systems and processes are followed when dealing with clients
• Suggest any improvements to processes in order to streamline processes
• Coordinate with other support functions and provide the best possible solution to customer
• Identify sales leads and cross sell other bank products at every opportunity
• Ensure up-to-date product / process knowledge is a acquired and maintained through dedicated self learning
  

Please log-in to https://ntbrecruitment.peopleshr.com to apply

We will only correspond with the short listed applicants.

Valid Until: Mar 07, 2018
Categorized Under:
Call Centre Jobs / Customer Service Jobs