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Contact Centre Associate

at American Premium Water Systems (Pvt) Ltd

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American Premium is presently the market leader for purified bottled drinking-water in Sri Lanka, with over 65% marketshare against a handful of competitors in the 5-gallon / dispenser operations. Established in 1995, it has spread its reach Islandwide in Sri Lanka, while also having ventured into the Indian market (Chennai). Having pioneered in the bottled water industry, American Group has also diversified info Packaging, Logistics & Supply Chain, IT, Investments and Agricultural sectors through its subsidiaries, with staff strength of over 1,000.

Due to rapid expansion, and opportunity has now arisen for a Contact Centre Associate for immediate employment. Ideal candidate should be dynamic, driven with exceptional interpersonal & communication skills, exceptional interpersonal and leadership skills with first-hand manufacturing experience.

Contact Centre Associate

Location: Colombo 3

Responsibilities Include:

  • Promptly attend to all customer queries with a professional & courteous manner
  • Develop, support & ensure adherence to work instructions, policies, procedures & practices pertaining to the company & division
  • Enhance customer service and customer experience aligned with the organisation's CSD system
  • Conducting customer satisfaction surveys by out bound calls and reporting results to management
  • Complete tasks & reports within stipulated time frames
  • Improve CSD related processes, policies and procedures in the organisation
  • Ensure the security of the customer data in the organisation's CSD system at its best

Qualification & Experience:

  • G.C.E. A/L is mandatory. Diploma / Certification on customer experience or equivalent professional qualification in related field
  • Experience in Client Relations & Customer Service in delivering customer-centric solutions will be a definite advantage
  • Should possess excellent analytical, organisation, negotiation and people skills
  • Exceptional Interpersonal skills and the ability to inspire confidence in all stakeholders
  • Excellent written and verbal communication skills in Sinhala, English. Knowledge in Tamil would be a distinct advantage
  • Computer literate with good report writing skills & ability to analyse, capture and present information effectively
  • School Leavers are also encouraged to apply
  • Female candidates within Colombo are preferred

The selected candidates is assured of a promising career path with an attractive package.

Please email or forward your complete resume with contact details of two non-related referees to reach us within 7 days of this notice.

AGM - Group Head of Human Resources & Admin
American Premium Water Systems (Pvt) Ltd
Level 6, #281, R. A. De Mel Mawatha
Colombo 3

Email: jobs@americanwater.lk


Valid Until: Jan 23, 2020
Categorized Under:
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