Junior Customer Care Experience

at Mobitel (Pvt) Ltd

Be a Part of an Extraordinary Team

Sri Lanka's National Mobile Service Provider, Mobitel strives to provide innovative telecom solutions to the nation whilst transforming the local telecommunications sector to be on par with global standards.

As a part of our workplace culture, we strive to maintain a dynamic and rewarding environment where our young and energetic workforce is provided with equal opportunities, training and guidance to reach greater heights. This is your opportunity to be a part of this stellar workforce.

Junior Customer Care Experience

Job Role:

• Managing large amounts of inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information, research and provide timely solutions.
• Build sustainable relationships with customers by maintaining exceptionally high standards of service with emphasis on telephone etiquettes.
• Collage customer feedback and suggestions for continuous improvement.
• Seize opportunities to upsell products when they arise.

Qualifications & Experience:

• Passed G.C.E. A/L examination, with a distinction / credit pass in English language at the G.C.E. O/L examination.
• Excellent communication with active listening skills and working knowledge of English is mandatory.
• Experience in the Hospital Industry, Customer Service or related fields would be an added advantage.
• Be highly organised, proactive and energetic with a positive attitude.
• Must be competent in Microsoft Office Packages. (MS Word, Excel, PowerPoint) and familiarity with CRM systems and practices.
• Possess data entry skills with good telephone etiquettes.
• Team player with ability to interact with staff at all levels.
• Must be customer focused, adaptability to different personality types, service oriented and attuned to problem solving.
• Ability to multi-task, set priorities and manage time effectively.

If interested, email your resume to career@mobitel.lk on or before 7th July 2021.

Valid Until: Jul 07, 2021
Categorized Under:
Customer Service Jobs / Marketing Jobs / Sales Jobs / Telecommunication Jobs