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Customer Solution Representative


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Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Out Contact Centre plays a central role in maintaining a convenient service to our customers as the leading International bank in Sri Lanka. The division serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking services to our millions of customers through both inbound and outbound calling activities. The value of our Contact Centre Business operations continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

Are you interested in a career that could take you to the top, or simply take you in an exciting new direction? At HSBC your future will always be rich with potential.

We are currently seeking individuals to join our Tele Marketing for the role of Customer Solution Representative.

Customer Solution Representative

In this role, you will:

  • Provide an excellent customer experience to all our internal and external customers.
  • Contact potential or existing customers to engage  in a process of need discovery and recommend suitable HSBC products and services.
  • Meet agreed performance objectives and contribute effectively towards the team's performance.
  • Ensure compliance with HSBC Group policies and procedures, including regulatory requirements.

When you join HSBC, you will enjoy a supportive culture and a highly energised team and have access to employee benefits such as follows:

  • An attractive remuneration with quarterly based on performance.
  • Be part of a leading global bank.
  • Coaching and training to upskill yourself including world-class learning opportunities.
  • Hassle free, safe environment to engage with our customers and provide banking solutions.

To be successful in this role, you should meet the following criteria:

  • Completion of G.C.E. A/L examinations.
  • Excellent communication skills, fluent in both spoken and written English.
  • Good working knowledge of Microsoft Office applications.
  • A positive mindset and ability to handle pressure.
  • Prior experience in working directly with corporate customers will be an added advantage.

To apply for this role, please send your full CV to with the subject "Customer Solution Representative". Shortlisted applicants will be invited for an interview within two weeks from the closing date of this advert. Interviews will be conducted online.

Apply at

You'll achieve more when you join HSBC.

Valid Until: Aug 18, 2021
Categorized Under:
Banking Jobs / Call Centre Jobs / Customer Service Jobs