Customer Care Specialist - Contact Centre

at Nations Trust Bank PLC

We are among Sri Lanka's fastest growing Banks, driven by dynamic vision for our future. We have adopted industry best practices and world class technology. Paramount to our success is our rigorous employee selection process, where each individual is mapped to a specific task within our Bank.

Customer Care Specialist - Contact Centre (Fixed Term Contract)

Job Profile:

• Ensure that a consistently high level of service is provided to all customers reaching the bank through the VIP channel.
• Achieve service levels and abandon rates stipulated by the service manual.
• Ensure that all Internal Business Systems and process are followed when dealing with clients.
• Understanding customer life style to better equip with specialised servicing functions of the unit.

Special Skills:

• Good knowledge in Computer literacy.
• Good knowledge in bank products, services and sales.
• Telephone etiquette.
• Excellent communication and customer service skills.

We are looking for candidates who demonstrate following values to "Create Tomorrow";

• Drive unparalleled customer experience.
• Exercise innovative leadership.
• Demonstrate Business awareness and an entrepreneurial mindset.
• Focus on data-centric decision making.
• Commit to excellence.

Experience & Qualifications:

• An academic record that includes completion of G.C.E. O/L and A/L examinations.
• Previous experience in Customer Service would be an added advantage.

Please forward the completed Nations Trust Banking application form to careers@nationstrust.com with specifying the vacancy which you are applying for on the subject line.

Kindly note that only shortlisted candidates will be called for interview.

Valid Until: Aug 31, 2021
Categorized Under:
Banking Jobs / Call Centre Jobs / Customer Service Jobs