Customer Service Officer

at Dialog Axiata PLC

Customer Service Officer

Location: Dharmapala Mawatha - Mezzanine Floor

Description:

• Daily monitoring of customer complaints & NPS for Digital Services products.
• Analysing the complaints & NPS along with raw data to identify RCA and escalate to relevant stakeholders.
• Monitor SLA breached complaints and find out RCA for the breach.
• Calling customer to identify the complaints, reasons on NPS detractors for further insight while preparing reports on feedback.
• Following up with internal stakeholders on pending issues.
• Monitoring customer journey issues and highlights to management and work with stakeholders for resolution.
• Collating information for customer experience & technical meetings.
• Timely execution of additional responsibilities assigned by supervisor.

Entry Requirements:

• Advance Level / Certificate / Diploma in Management, Marketing or equal qualification.
• Should have excellent communication skills and computer literacy.
• Minimum of 1 year experience in customer service.

Click here to apply:
https://hcmcloud.dialog.lk/CareerPortal/Advert?id=1560&schema=bEopnWmcv9llMiBG3zygOw%3D%3D

Valid Until: Oct 31, 2021
Categorized Under:
Customer Service Jobs / Telecommunication Jobs