Club Vision Customer Experience Associate

at Dialog Axiata PLC

Club Vision Customer Experience Associate

Location: Corporate Head Office - Iconic Centre

Group Service Delivery: Club Vision Loyalty Programme

As a Customer Experience Associate you are responsible for providing both new and existing customers with a best in class service experience. You will have a varied workload including building and maintaining strong customer relations, dealing with complex enquires or complaints promptly, accurately and within company specified time frames or as promised to the customer.

The Job:

• Provide a quality transaction with a first-class service resolution for a customer request/inquiry.
• Provide quick and fast service within the defined transaction handle time.
• Adherence and Punctuality - Report to work on time and adhere to the work schedule.
• Adhere to the Token System regulations and defined break times.
• Contribute to the outlet Sales target and NPS target.
• Adherence to the individual activations and complete within the SLA.
• Effective collect bill payments of Club Vision members.
• Ensure customer requests are been attended within a minimal period.
• Make sure to follow up on customer pending request and always keep the customer updated.
• Provide feedback to the Branch manager to improve service in the outlet.
• Develop, support and ensure adherence to work instructions, policies, procedures and practices pertaining to the Company and Division.
• Timely execution of additional responsibilities assigned by Branch Manager.

Entry Requirements - The Person:

• Minimum of 1-year experience in a similar role.
• Part Qualification in SLIM/CIM.
• Have successfully completed GCE O/L and A/L.
• Between ages of 18 and 25.
• IT literacy skills.
• Fluent in English and Sinhala (Tamil is an advantage).
• Excellent verbal communication skills.
• Professional work ethic with flexibility and willingness to learn new skills.

Valid Until: Sep 30, 2021
Categorized Under:
Customer Service Jobs / Telecommunication Jobs