Customer Service and Sales Officer (7 vacancies)

at British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We have been working in Sri Lanka since 1949. Every year we connect with thousands of students, educators, policymakers, academics, creatives and entrepreneurs in the country.

Customer Service and Sales Officer (7 vacancies)

The overall purpose of this role is to provide enquiry and registration services for a full range of British Council offers in a manner that achieves income and conversion targets, working closely with business teams and resolving customer enquiries in first contact. The role is responsible for driving income and does so by converting enquiries into registrations, upselling and cross-selling.

The post will play a key role in providing an engaging and friendly customer experience at our physical centres and on social media platforms and Web chat operating within British Council guidelines and defined procedures and quality standards.

These full-time posts based in Colombo (5 vacancies), Kandy (1 vacancy) and Jaffna (1 vacancy) are available on a "one-year" fixed term contract.

Application deadline: 23 November 2021.

To apply, please complete the online application which is accessible through https://bit.ly/3caZESH

Please note that it is mandatory to provide the reference details.

We thank all prospective applicants for their interest in our organisation. The short-listed candidates will be contacted within 2-3 weeks after the application closing date.

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality or opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on through checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding for Adults and Children.

Valid Until: Dec 01, 2021
Categorized Under:
Call Centre Jobs / Customer Service Jobs / Marketing Jobs / Sales Jobs