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Officer - Group Billing Operation

at Dialog Axiata PLC

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Officer - Group Billing Operation

Location: Dharmapala Mw – 4th Floor

Description:

  • Attend to cancellations and transfers related to ABC Venders through mail within given SLA.
  • Processing payment cancellations and transfers receiving through JIRA Service Desk
  • Attend to WCR requests receiving through CPOS system.
  • Monitor and maintain daily Outlet wise collection with CPOS collection report and Deposit Slips – GSM / DBN / DTV / Stela Com / EZcsah and Credit Card
  • Escalation any collection mismatches to Branch managers/ regional Managers and get clarifications for those mismatches.
  • Providing outlet wise Ezcash collect confirmation report to Ezcash Team to proceed with the Top ups.
  • Providing monthly KIOSK collection report to front line.
  • Daily Ezcash failed payments resending and informing Ezcash team on Failed retry payments and get manually updated
  • Handling both collection monitoring and receipt cancellation and transferring related inquires/complaints
  • Update and reconcile Authorized Bill Payment center payments during the roster.
  • Update and reconcile Bank payments during the roster

Entry Requirements:

  • Certificate course / Diploma in Management / Accountancy
  • Should have excellent communication skills and computer literacy
  • Preferably one year experience in related area  

Click here to apply.


Valid Until: Jan 31, 2022
Categorized Under:
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