Customer Care Executive

at Softlogic Holdings PLC

Softlogic Life is the only company to be listed under Forbes Asia's 200 best companies under $1Bn in 2019 & the youngest brand in history to have won Brand of the Year twice in a row at the Effie Awards (2019 & 2021)

Customer Care Executive

Responsibilities:

• Make Customer Retention Calls (Premium Reminders).
• Contributing towards maintaining service level agreements.
• Coordinating with internal and external parties to provide exceptional customer service to the clients.
• Meet personal/team target.
• Follow communication procedures, guidelines and policies.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or resolution.
• Follow up on customer inquiries & payment reminders.

Qualifications:

• Successfully completed G.C.E. Advanced Level.
• Excellent communication skills in English/Sinhala is a must (spoken & written).
• Communication skills in English, Sinhala and Tamil is a must.
• Excellent computer literacy ( Word, Excel, PowerPoint).
• More than 2 years experience in a call centre in a repute on will be added advantage.
• Willingness and ability to work on shift basis including weekends as well.

Forward your CV to careers@softlogiclife.lk

Valid Until: Mar 30, 2023
Categorized Under:
Customer Service Jobs / Insurance Jobs